Highrise Consulting, Inc. has been awarded the National Institutes of Health (NIH) Electronic Research Administration (eRA) Grants Management System Support Services prime contract following a competitive re-compete. As the incumbent, Highrise will continue to provide Service Desk, Technical Communications and Documentation, Account Management, Functional and Performance Testing, and Knowledge Management support.
The eRA system is NIH’s enterprise grants management platform, supporting the complete grants lifecycle from application receipt through closeout. The system is used to manage the receipt, processing, review, award, and monitoring of more than $45 billion in research and non-research grants awarded annually by NIH and other grantor agencies. The eRA Service Desk team provides assistance with the entire grants management lifecycle and associated systems. The eRA Service Desk supports applicants and grantees at over 72,500 institutions worldwide along with NIH staff, federal partners (CDC, SAMHSA, FDA, VA, AHRQ, USDA, DoD, AHA, and others), and users from research institutions and service-based organizations. Highrise is proud to continue supporting eRA’s mission and delivering outstanding customer support to the grants community.
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